Cancellation and Refund Policy

Cancel at least FREE CANCELLATION WINDOW before your pickup time and there is no charge. Cancel inside that window and a service fee of LATE CANCELLATION FEE applies.

A few details below are still being settled — where that is so, it is marked. If your situation is not covered here, call us and we will deal with it directly rather than hold you to a rule we have not written down.

Call or text BUSINESS PHONE, or email book@ridelikeroyals.com. Include your booking reference if you have it.

There is currently no way to cancel online or through this site. A cancellation only counts once you have spoken to us or received a reply confirming it — please do not assume that a voicemail or an unanswered email has cancelled your ride.

Cancel at least FREE CANCELLATION WINDOW before your scheduled pickup time and there is no charge at all.

If you had prepaid, you are refunded in full.

Cancel less than FREE CANCELLATION WINDOW before your scheduled pickup time and a service fee of LATE CANCELLATION FEE applies. If you had prepaid, we refund what you paid less that fee.

The fee covers the driver time already committed to your ride and the work that goes into holding the slot. It is a flat fee, whatever the fare.

If you do not appear, your driver waits NO-SHOW WAIT TIME from the scheduled pickup time before recording a no-show. A no-show carries a fee of NO-SHOW FEE.

If we cancel a confirmed ride, we will tell you as soon as we can and help you make other arrangements.

You are not charged, and any prepayment is refunded in full. The late-cancellation fee never applies when the cancellation is ours.

Give us your flight number when you book and we will check your flight before pickup, so a delayed landing does not leave you waiting or your driver circling.

If your flight is delayed, we hold the pickup. Any free waiting time, and the rate charged after it, are fixed when your ride is priced and apply to that ride only; they never change afterwards. WAITING TERMS — confirm how they are shown to the customer

Waiting time beyond any free period is billed by the minute, never rounded up to the next hour.

We cannot always hold. If waiting for you would make us miss another client’s ride and no other driver can cover it, we will tell you as soon as we know and help you make other arrangements. In that situation the cancellation is ours: you are not charged, and anything you paid is refunded in full.

We do not currently take card payment through this site, so there is no automated refund to process. Where a refund is due, we arrange it with you directly and confirm it in writing.